Experienced and adaptable professional with a strong background in Shopify-based e-commerce, customer service, and organic social media coordination. Successfully managed an online dropshipping store handling product sourcing, supplier partnerships, order fulfillment, and customer communication through email and outbound support. Known for resolving escalated issues efficiently and maintaining a high level of customer satisfaction.
Skilled in creating and executing social media strategies to drive organic growth across platforms like Facebook, Instagram, Pinterest, and YouTube. Adapt at coordinating with marketing and design teams to deliver cohesive brand messaging while ensuring smooth day-to-day store operations.
SKILLS
- Ecommerce Platform (Shopify)
- CX Platform (Zendesk, Dialpad, Agent Connect,
Gorgias, Slack)
- Domain Hosts (GoDaddy, Shopify)
- Meta Tools - CRM (Ads Manager, Business
Manager, Commerce Manager)
- Cloud-based video conferencing (Bluejeans,
Zoom, Google Meet)
- Microsoft and Google Tools literate
- Verizon - (CSM)
- 3PL - Kentro
- Returns Management Platform - Loop
- Social Media Organic Posting (Instagram and Facebook)
