I began my IT career in Helpdesk Support, where I handled technical troubleshooting, user support, and system-related concerns. This experience strengthened my ability to quickly resolve issues, communicate effectively with users, and maintain system reliability.
I have since transitioned into a Junior Site Platform Engineer role within the DevOps team, where I support cloud-based infrastructure and application environments. I work with AWS, Linux, and Grafana to monitor system performance, resolve issues, and assist in deployment and automation processes. I am focused on improving system reliability, scalability, and overall operational efficiency.
