As a Remote Support Engineer at a Managed Service Provider (MSP), I provide technical
support to a diverse range of clients across various industries. My role involves
onboarding and offboarding users, managing cloud and on-premise accounts, resolving
hardware/software issues, and deploying systems remotely using tools like ImmyBot,
ConnectWise, and NinjaRMM. With hands-on experience in Microsoft 365 administration,
backup solutions, and IT documentation, I ensure clients receive timely, efficient, and
reliable IT support while maintaining a strong focus on customer satisfaction and service
quality
