Experienced Senior Process Associate with 7+ years in process outsourcing. Skilled at improving operational efficiency, solving customer issues, and collaborating with teams to deliver great results. Certified in Six Sigma White Belt, with foundational knowledge in process improvement and quality management. Recognized as a top Facebook Chat Agent for outstanding performance. Proficient in MS Tools, CRM systems, and ticketing platforms like Zendesk, Zoho, and Jira. Passionate about maintaining high-quality service and making processes smoother.
