Hi, I'm Tyke Ashly Luis Bravo—but you can call me Tyke! I've been developing my technical expertise since 2023. My first role was as a Technical Assistant, where I helped customers with their peripherals, gaming needs, and tech solutions, making sure they were fully satisfied with their experience.
After that, I joined TTEC as an At-Home Service Desk Analyst, supporting employees with computer issues, system errors, and application concerns. If the issue couldn’t be resolved, I escalated it to the appropriate department for further troubleshooting or replacement.
Later, I moved into the financial customer service industry, helping customers with their transactions—whether they were on hold, under dispute, or not received by the beneficiary. I ensured proper escalation and resolution based on each case.
With more experience under my belt, I transitioned into a Technical Operations role, where I handle large volumes of delayed transactions, identify issues using SQL (Python 3), and communicate directly with partners and clients. I analyze situations carefully and make the best decisions—even in cases that fall outside of our established runbooks.
I’m always learning, improving, and looking for new opportunities to grow in the tech and operations space.
