I am a highly skilled Medical Virtual Assistant with over a year of hands-on experience supporting Headway healthcare providers and clients through insurance verification, eligibility and benefits review, billing, and claims. I have worked extensively with major insurance payers including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare (Optum), UMR, and Oscar. With a strong background in customer care and technical support, I collaborates closely with providers, patients, and internal care teams to ensure accurate documentation, timely resolution of billing and insurance issues, and a smooth, patient-centered administrative experience. My work consistently contributes to efficient workflows, reduced claim errors, and improved patient satisfaction.
