Experienced banker.
Knowledge in the following:
ApplyOnline (AOL)
Valex (Cotability)
Financial Management System (FMS)
WorldCheck (Refinitiv)
Blacklis review
Know Your Customer (KYC)
Collaboration with all department to mitigate risks.
Call Monitoring
Performance Coaching and Review
Training new hires
Administrative tasks
Was a previous Coach from a contact center and experienced in call audits, training new hires, Coaching Skills, etc.
Highly experienced customer representative for 8 years now.
Understands satisfactory customer service from calls, emails and document completion.
No problem with shift schedule as I used to work in shifting schedules for Australia, US and UK accounts.
Detail oriented and knowledgeable in financial processes such as payments, KYC, AML, etc.
