Experienced Customer Service Professional with a diverse background in telecommunications, healthcare, and food service support. Adept at troubleshooting, billing assistance, and service upgrades, with a track record of leadership as a Subject Matter Expert handling escalations and team guidance. Skilled in multi-channel support (phone, chat, email), patient assistance for durable medical equipment (DME), and pre-authorization approvals. Committed to clear communication, efficient problem-solving, and customer satisfaction.
