I am a dedicated and results-driven professional with extensive experience in customer service, sales, retention, and technical support. I have handled both inbound and outbound interactions across various US-based accounts, delivering high-quality service and building strong customer relationships.
My strength lies in understanding customer needs, resolving concerns efficiently, and turning challenging situations into positive experiences. I take pride in making customers feel heard, valued, and confident that their issues will be resolved.
I also bring a sales-driven mindset, focusing not only on solving problems but also on helping businesses grow by identifying opportunities to retain customers and increase satisfaction. I strongly believe that when a business grows, it creates stability for both the company and the people behind it and I make it a priority to contribute to that growth.
I consistently maintain strong performance metrics and customer satisfaction scores. I am highly adaptable, detail-oriented, and comfortable working remotely. With a strong work ethic and commitment to excellence, I am ready to contribute to any team that values reliability, professionalism, and results. Results-driven and detail-oriented professional with over a decade of experience in Sales, Customer Service, Retention, and Technical Support. Skilled in verbal and written communication, with a proven track record in identifying customer needs and delivering tailored solutions that enhance customer experiences, drive loyalty, reduce churn, and boost sales. Demonstrated proficiency in troubleshooting technical issues efficiently, all while maintaining high levels of customer satisfaction.
