Leadership techniques that applies to different various of team and people with effective communication skill to align the common goal to meet KPI's and client's SLA. Knowledgeable in RCA and STAR method.

I am proficient in a variety of leadership techniques and have gained a great deal of experience over the last three years. I am able to control pressure, exhibit presence and confidence, and adopt different leadership philosophies. My ability to handle team disagreements, modify my style for tea-----------mber, and feel at ease giving both positive and negative constructive criticism. These diverse experiences have also enabled me to effectively contribute to teams, whether they are virtual or in-person.