3+ years Customer Service
3 years Administration Support
1+ years Sales
Hi! I’m Kristine — a highly motivated and detail-oriented Virtual Assistant with over 5 years of experience in customer service, administrative support, and sales assistance. I’ve worked with international brands in telecommunications, insurance, and security services, helping them deliver top-notch client experiences and smooth internal operations.
With a strong background in handling customer accounts, managing schedules, processing claims, and supporting backend processes, I bring both efficiency and professionalism to every task. I take pride in being reliable, adaptable, and proactive— always one step ahead when it comes to anticipating client needs.
What I Can Bring to Your Business
Accurate and efficient data entry and file management
Customer service support via email, chat, or phone (inbound/outbound)
Calendar and email management for busy professionals
Client follow-ups, order tracking, and appointment setting
CRM updates and case/ticket monitoring (Salesforce, Clarify, Care Express)
Product and service upselling support
Documentation and report preparation (Excel, Google Sheets)
Strong ability to multitask, meet deadlines, and maintain confidentiality
A team player who can also work independently with minimal supervision
Tools & Programs I Use
CRM Tools: Salesforce, Clarify, Care Express
Admin Tools: Google Workspace (Docs, Sheets, Calendar), Microsoft Office
Communication Platforms: Skype, Zoom, Google Meet, Avaya
Design Tools: Canva (for basic visuals or presentation needs)
Access/Support Tools: Citrix, Cato, internal ticketing/logging systems
Let’s Work Together! Invite me for an interview.
If you're looking for a reliable, professional, and tech-savvy Virtual Assistant to help streamline your operations and take the stress off your plate — I’m here to help. Let’s discuss how I can contribute to your business success.
Sales Support, Scheduling, Customer Service, Google Workspace, English Speaking, Problem Solving, Phone Support, Email Support, Creative Problem Solving, Communication, Virtual Assistant, Office and Administration, Customer Support
