Experienced UAT Analyst and Quality Assurance Specialist with a strong background in system integration, user acceptance testing, and regulatory compliance. Skilled in creating user stories, root cause analysis, and process optimization using lean and agile methodologies. Proven ability to enhance customer experience, streamline testing through automation tools like Cyara, and deliver actionable insights to leadership. Collaborative team player with expertise in cross-functional coordination, complaint management, and driving continuous improvement across global operations.
