Summary:
Detail-oriented and proactive Virtual Assistant with nearly 2 years of experience in customer service, data entry, and administrative support. Skilled in multitasking, organization, and effective communication. Eager to contribute to a collaborative team while continuing to grow professionally.
Work Experience:
Customer Service Representative, Crio Bru (Jan 2023 – Nov 2023):
Handled 100+ customer inquiries daily via email and social media; processed refunds, updated customer addresses, and managed order fulfillment using Shopify.
Virtual Assistant, College Truckers (Mar 2022 – Dec 2022):
Managed email communication with students and universities; handled data entry and conducted research, compiling university information into structu----------- spreadsheets.
Skills: Microsoft 365, Google Workspace, Shopify, Gorgias, Canva, Trello, -----------, Salesforce, social media management, Meta ads, basic Adobe tools, Zendesk, HubSpot. Strong written and spoken English, professional email correspondence, client support, calendar management, multitasking, and documentation.
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