2.5 years Administrative Support
2 years Call Handling & Customer Support
1 year Website & Social Media Management
8 months Medical Receptionist & Medical Virtual Assistant
Hi! I’m Monica, a reliable and results-driven Virtual Assistant with over 2 years of experience in administrative support and customer service, plus hands-on exposure to healthcare assistance, call handling, calendar management, and insurance verification. I specialize in helping healthcare providers, small businesses, and busy professionals manage their operations smoothly — whether it’s verifying insurance eligibility, updating patient records, schedule and confirm patient appointments, responding to patient inquiries via email, text, or messaging apps, maintaining accurate and up-to-date patient records, or keeping your schedule and documentation organized.
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Why Work With Me?
Experience working in Healthcare
HIPAA-certified and trained in healthcare support
Experienced in admin tasks, data entry, EHR/EMR, and CRM tools
Strong call handling background – up to 90 inbound phone calls per day
Fast learner, organized, and dependable for remote work
Strong communication skills and attention to detail
With cultural sensitivity and empathy in patient communication
Tools/Programs
EMR/EHR CVS Health, Availity, Kronos, WordPress, Slack, Microsoft Teams, Zoom, Skype, Meet, Avaya, Whatsapp, Canva, Meta Business Suite, and productivity tools like Trello, Asana, Google Workspace (Docs, Sheets, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), -----------, Chatgpt, Grammarly
Ready to Help Your Business Succeed! If you’re looking for a dependable VA who delivers real results and can adapt quickly to your systems — I’m the one! Let’s chat! Invite me for an interview today, and let’s make your daily operations easier and more efficient.
Medical Services, Office and Administration, Administrative Management, Medical Scribing, Medical Insurance ,Medical Billing, Customer Service, Organization, Scheduling, Data Entry, Medical Knowledge, Phone Support, Administrative Support, English Speaking, Prior Authorization, Communication, Computer Literacy
