Detail-oriented and adaptable Customer Service & Technical Support Representative with a background in Chemical Engineering and current experience as a researcher at a university. Seeking a part-time opportunity to leverage my diverse customer support background alongside my academic commitments.
Demonstrated success in delivering multichannel support (chat, voice, email) across industries including retail, telecommunications, home services, and consumer electronics (Razer). Proficient in technical troubleshooting, data entry, CRM tools, and LaTeX coding. Known for strong communication, problem-solving skills, and the ability to thrive in high-volume environments.
