A versatile and dedicated professional with a well-rounded background in Customer Service, Information Technology, and Architecture. Known for being adaptable, detail-oriented, and passionate about solving problems and building innovative solutions across different fields.
Customer Service Experience:
Over 2 years of experience as a Customer Service and Technical Support Representative, with a strong focus on email-based support.
Proficient in handling customer inquiries, shipping concerns, refunds, and issue resolution in a fast-paced environment.
Experience working with major platforms like Salesforce and other CRM tools.
Known for providing hassle-free return solutions, offering prepaid shipping labels, and ensuring a smooth customer experience.
Strong communication skills and a customer-first mindset, emphasizing empathy and clear, helpful responses.
Architecture and Design Background:
Former Junior Architect with hands-on experience in architectural design and 3D modeling.
Skilled in AutoCAD and SketchUp for creating floor plans, visual concepts, and design layouts.
Familiar with using Excel for data entry, tables, and basic mathematical functions.
Passionate about building things, especially creating visual models for architecture and games.
Information Technology Skills:
Tech-savvy with experience using technical tools and troubleshooting software-related issues.
Passionate about learning and adapting to new technologies, especially those related to cloud services, system support, and software environments.
