Dedicated and results-driven Customer Service Professional with over 3 years of experience in technical support and e-commerce operations. Proven track record of maintaining a 95% customer satisfaction rating while managing complex accounts for major Telco providers like Verizon and Comcast. Expert in streamlining e-commerce workflows using Salesforce as a primary CRM, alongside Gorgias, Zendesk, Salesforce and Shopify to resolve shipping discrepancies and optimize order processing.
Committed to reducing handle times and hitting strict SLA targets through proactive troubleshooting and advanced technical coaching. My background in business administration and telco support provides a strong foundation for managing administrative tasks with high attention to detail. I’m confident as well with tools like Microsoft Office, Google Workspace, and video conferencing platforms, and I’m quick to learn new systems when needed. One thing I’ve learned early on is the importance of being proactive. I try to anticipate needs and stay one step ahead, so things run smoothly without needing constant direction. I take confidentiality seriously and work hard to build trust with the people I support. I’m still growing in the role, but I’m eager to take on more responsibility and keep building my skills in a fast-paced, supportive environment.
