Are you currently looking for someone who can streamline your customer service, manage dispatch schedules efficiently, and handle sales or billing support with professionalism? I’ve worked in fast-paced environments handling end-to-end customer care, coordinating field teams, and training new hires to hit performance targets. I also bring strong operational and inventory management skills to keep things running smoothly behind the scenes. I'd love to learn more about your business needs and see how I can support your growth.
Here are the things that I can take off your back:
1. Customer Service:
Handled end-to-end customer service, including processing orders, resolving billing concerns, activating new service lines, and offering tailored sales solutions. Known for delivering empathetic, accurate, and efficient support in fast-paced call center environments.
2. Dispatch Coordination:
Coordinated technician schedules for installations and service calls, ensuring timely dispatch and optimal routing. Maintained clear communication with field teams and customers to reduce missed appointments and improve service delivery.
3. Sales & Billing Support:
Upsold services and promoted packages based on customer needs, contributing to revenue growth. Managed billing disputes and adjustments with accuracy and professionalism, helping improve customer satisfaction and retention.
4. Operations & Training:
Worked as a Trainer to onboard new agents, guide them through systems, tools, and workflows, and help the-----------et key performance metrics. Delivered coaching and support from day one through to production, contributing to team success and development.
5. Operations & Inventory Management:
While not telecom-specific, I bring a strong sense of organization and process optimization to inventory-related tasks. I can manage digital tools to monitor stock levels, coordinate supplies, and support logistics and operational flow.
Tools that I use:
Gmail, Google Sheets, Google Docs, Microsoft Excel, Microsoft Word, Customer Relation Management Tool, Soft Phone, e.g Avaya, Google Voice
