With over 8 years of experience in client management, quality evaluation, and SaaS/CRM solutions, I specialize in driving performance and delivering seamless customer experiences. My top skills include team leadership and coaching, compliance oversight, workflow automation, and clear, adaptable communication. I am highly proficient in tools such as ClickUp, Calendly, Outlook, Google Workspace, and CRM platforms, using them to organize, prioritize, and streamline operations while ensuring strict adherence to KPIs and compliance standards.
Previously, as an Account Executive at OneUp Business Process Solutions, I managed client onboarding, product demos, and workflow automation to optimize business processes. As a Sr. Quality Evaluator at Concentrix, I audited healthcare interactions for HIPAA compliance, implemented new reporting protocols, and coached teams to consistently improve quality scores. These roles sharpened my ability to balance detail-driven compliance with people-focused leadership, making me a strong fit for dynamic, client-centered environments
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