Experienced E-Commerce Virtual Assistant with 9 years of hands-on expertise in managing online stores, customer service, product listings, order processing, and administrative support. Proficient in platforms like Walmart, Amazon, eBay, and FB Marketplace. My strong organizational skills and attention to detail ensure smooth workflows and high customer satisfaction. In addition to my E-Commerce background, I also have experience as a Travel VA, assisting with hotel, flight, and car bookings when needed.
EBAY ACCOUNT
----------- Product Lister / Order Fulfillment / Customer Service
Product Sourcing, Listing and Title Optimization
Fulfilling Orders
Process Returns, Refunds, Cases, and Disputes
Uploading Tracking Numbers To Orders
Handling Price Match and Price Drops
Handling customers concerns and queries via chat and e-mail
Handling Profit and Loss
Handling Customers Reviews And Feedback
Daily Repricing And Stocks Monitoring
AMAZON ACCOUNT
----------- Product Lister / Order Fulfillment / Customer Service
Handling FBM and FBA items
Product Sourcing and Listing
Fulfilling Orders
Creating Shipping Labels for Prep Center
Finding Wholesale Suppliers for FBA Items
Uploading Tracking Numbers To Orders
Handling customers concerns and queries via chat and e-mail
Handling Customers Reviews And Feedback
Handling Profit and Loss
Process Returns, Refunds, Cases, and Disputes
Daily Repricing And Stocks Monitoring
FB MARKETPLACE
----------- Product Lister / Order Fulfillment / Customer Service
Product Sourcing, Listing and Title Optimization
Fulfilling Orders
Uploading Tracking Numbers To Orders
Handling customers concerns and queries via chat
Handling Customers Reviews And Feedback
Handling Profit and Loss
Graphic Designing in Canva
WALMART ACCOUNT
----------- Product Lister / Order Fulfillment / Customer Service
Handling FBM And WFS Items
Product Sourcing And Listing
Fulfilling Orders
Creating Shipping Labels for Prep Center
Finding Wholesale Suppliers for WFS Items
Uploading Tracking Numbers To Orders
Process Return And Refund
Handling customers concerns and queries via chat and e-mail>·
Handling Inventory Discrepancies
Daily Repricing And Stocks Monitoring
Error Resolution
TRAVEL VA
----------- Booking Hotel Accommodation
Booking Flight
Booking Rental Car
Google Calendar Management
Google e-mail Management
CHROME & SOFTWARE SKILLS
Skugrid
Skufetch
AutoDS
WebscraperApp
JungleScout
Helium10
Hexalister
Amazon Product Finder
Keepa Graph
AMZ FBA Calculator
ZIK Analytic
PriceBlink
CheckPermission
SelltecPrep
Tactical Arbitrage
OAGenius
AMZ Scraper
Informed.co AMZScout Stocks Stats
Marter
DataSparks
WFS Calculator
NordVPN
Time Doctor
Clockify
Canva
Google Workspace
Google Docs
Google Sheets
ConnectBooks
