I'm a committed and results-oriented individual with experience in customer service, quality analysis, and lead generation. Working with both foreign airline accounts and US-based real estate clients has given me the opportunity to develop my organizational, problem-solving, and communication abilities.
As a Lead Generation Specialist, I've managed lead databases, made cold calls to prospective customers, and assisted sales teams in reaching organizational objectives. In my role as a Quality Analyst, I made sure that customer service requirements were continuously fulfilled by offering constructive criticism and performance-enhancing coaching. As a Customer Service Representative, I handled escalation calls, helped guests to book flights, and professionally and sympathetically managed challenging situations.
I want to be recognized as a dependable, quality-conscious, and proactive employee who appreciates collaboration, accuracy, and lifelong learning. I am proud to give good results, retain professionalism in all tasks, and contribute positively to the success of the team and organization with which I work.
