I manage, document, and organized medical device records and serious adverse event cases. I do due diligent follow-ups in completing the adverse event documentations.
I handled all HIPAA-authenticated interactions through phone, chat, and email, ensuring patient privacy and accurate documentation.
My ability to communicate effectively, solve problems efficiently, and adapt to different industries has allowed me to consistently improve customer satisfaction.
Beyond my experience, I have strong technical skills, including proficiency in Global Distribution Systems like Amadeus, Microsoft 365 applications like Excel, PowerPoint, and Word, and MySQL.
I have used CRM tools like Salesforce and Oracle. I have used Genesys Cloud, RingCentral, Slack, and Google Workspace.
I am also familiar with eCW, NextGen, and Athena Health.
I am very organized, reliable, and committed to providing high-quality remote support.
Verified
