I've been in the BPO industry for almost 10 years now. I started as a customer service representative to Sales and then I became a financial advisor and got promoted as a support under Workforce management wherein it allows me to showcase my decision making and strategy as a real time analyst prior to another promotion as a Scheduler planner who handles schedule of each members as well as forecasting volume making sure that every shift we will be cover and no missed in service level while considering all aspects in scheduling.
