With over 5 years of experience in cold calling, appointment setting, customer service, and leading a Customer Service Team, I have developed strong skills in connecting with customers, understanding their needs, and guiding them toward the right solutions. I also worked as a Property Sourcing & Partner Outreach Virtual Assistant, where I sourced and qualified properties, contacted landlords and agents, verified property details, negotiated rates, and followed up to secure suitable listings.
Alongside this, I managed day-to-day admin tasks such as handling email and chat enquiries, updating CRM records, scheduling and confirming appointments, sending reminders, and preparing reports on response times and booking performance. I consistently made 80–100 outbound calls per day and booked high-quality appointments that converted into real opportunities. I’m experienced with GoHighLevel, Calendly, HubSpot, and Google Workspace, and I bring a reliable, customer-first approach from first contact through to conversion.
