I am a Geodetic Engineering graduate with a strong foundation in leadership, communication, and problem-solving. Demonstrates a solid track record in customer service, quality assurance, and team management across multiple BPO and tech platforms. Adept in utilizing a variety of tools including Microsoft Office Suite, Salesforce, PowerBI, and Zendesk to support operational efficiency and deliver high-quality service. Experienced in reporting, KYC compliance, sales monitoring, and team performance management. Known for being organized, self-motivated, and adaptable, committed to continuous growth, professional development, and effective team collaboration.
