I have extensive experience in customer service, with ten years in the BPO industry and eight years as an Amazon FBA account manager.
9 Years as an Amazon Account Manager:
- working on Seller Account cases
- resolving product restrictions
- maintaining a good seller account health standing
- answering customers' emails
- addressing customers' feedback,
- adding products, either via flat-file or manually
- adding product variations,
- reviewing the product's sales,
- ensuring that we hold the buy box,
- adding coupons,
- reviewing the unfulfillable inventory and removing it accordingly
- Processing refunds.
- Brand Registry cases.
Customer Account Specialist (CPG Brand)
- Answer customer inquiries via Gorgias and Faire
- Process refunds and orders via Shopify
- Manage, Cancel, Update subscription via Recharge
- Address ChargeBack cases
- Process orders via Shopify and 3rd party fulfillment portals.
- Influencers Outreach
- Website updates (UGC, Press, and News release) via Shopify and RangeMe
- Generates sales reports from the authorized resellers
- Manages Yotpo reviews
- conduct investor research
