Passionate about delivering exceptional service and operational efficiency, I bring 5+ years of experience in customer support, technical troubleshooting, and property management. Currently working as an Assistant Community Manager, I support daily operations, leasing activities, maintenance coordination, and resident relations for multiple communities.
My background spans roles in hospitality (IHG), e-commerce (eBay), and retail (Macy’s), where I honed my skills in customer communication, issue resolution, and service excellence. I thrive in fast-paced environments, whether onsite or remote, and consistently strive to create positive experiences for residents, customers, and internal teams alike.
I’m highly proficient in platforms like AppFolio, Buildium, Vantaca, and Zendesk, with strong command of Google Workspace, Microsoft Teams, and Slack. My approach is always solution-oriented—balancing policy compliance with empathy and professionalism.
