- Processed prior authorizations for prescriptions and procedures, liaising with insurance companies and medical providers to ensure accurate and timely approvals.
- Organized and maintained medical records, ensuring compliance with privacy regulations (HIPAA) and accuracy in patient documentation.
- Managed incoming calls, scheduled appointments, and handled patient inquiries, ensuring high levels of customer service and satisfaction.
- Verified patient insurance information and coordinated with insurance providers to confirm coverage and eligibility.
- Supported office operations by handling general administrative tasks, including patient check-in, data entry, and managing confidential patient information.
- Communicated effectively with medical staff and patients to ensure smooth office workflow and high-quality patient care.
