I am Hella, a Customer Experience and Operations Specialist with 3+ years of experience supporting ecommerce brands, founders, and remote teams through customer support, CRM management, and operational assistance.
I specialize in helping businesses improve their customer experience, organize their workflows, and maintain efficient day-to-day operations. My experience includes managing customer inquiries, resolving ecommerce issues, maintaining CRM systems, supporting executive operations, and coordinating outreach campaigns.
I have supported customers through email and voice channels, handling order inquiries, refunds, replacements, delivery concerns, account issues, and retention conversations. I am experienced with platforms such as Shopify, Richpanel, Salesforce, Jira, HubSpot, and other CRM and support tools.
Beyond customer support, I have experience supporting brand partnership campaigns by managing outreach to tech and AI creators, organizing CRM pipelines, coordinating follow-ups, and assisting with collaboration opportunities between creators and brands.
What I do:
• Ecommerce Customer Support and Customer Experience Management
• Email and Voice Support
• Shopify and Helpdesk Support
• CRM Organization and Pipeline Management
• Executive and Administrative Support
• SOP Documentation and Process Improvement
• Creator Partnership Outreach and Campaign Support
• Lead Generation and Market Research
I am detail oriented, reliable, and proactive. I enjoy working in fast paced environments where accuracy, organization, and clear communication are essential. I focus on not only completing tasks but also finding ways to improve processes and create better systems.
Tools I use:
Shopify, Richpanel, Salesforce, HubSpot, Jira, Google Workspace, Microsoft Office, Apollo, -----------, Instantly, QuickBooks, Notion, Trello, Canva, and AI tools including ChatGPT and Claude.
I am always open to connecting with teams looking for someone who can support customer experience, operations, and business growth.
