I have over 14 years of experience in customer service and 6 years as a fraud analyst for a major international bank, where I specialized in investigating suspicious activities, analyzing data, and ensuring customer protection. My background has trained me to be detail-oriented, analytical, and quick to resolve issues with accuracy and professionalism.
Beyond fraud investigation, I have strong leadership skills, having trained and guided teams to meet performance goals. I am now seeking remote opportunities where I can apply my skills in customer support, social media management, or other online-based roles. I am tech-savvy, adaptable, and eager to learn new tools.
What I Can Offer:
Reliable and detail-oriented work
Professional communication with clients and customers
Fast learning and adaptability to new tools and processes
Commitment to deadlines and delivering quality results
Preferred Roles:
Fraud Analyst / Risk Specialist
Customer Service Representative (Email / Chat)
Social Media Manager or Virtual Assistant
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