Banking, Fraud Operations, and Customer Service professional with over 10 years of experience in the banking, telecommunications, and customer service industries. Experienced in fraud investigation, banking operations, financial transactions, dispute and claims handling, account management, customer onboarding, sales, and escalations. Currently working as a Senior Fraud Officer, with expertise in investigating suspicious transactions and account activities, identifying fraud patterns, managing customer disputes, and implementing preventive measures to minimize financial losses. Proven career progression from frontline customer service to Subject Matter Expert, banking operations, and specialized fraud operations. Strong analytical, problem-solving, communication, and critical-thinking skills, with a consistent commitment to customer satisfaction, risk mitigation, compliance, and operational excellence.
Verified
