I have nearly seven (7) years of experience in customer service, primarily supporting Alibaba and AliExpress accounts, and one (1) year of experience as a Virtual Customer Service Assistant handling Shopify customers.
In my previous role with Alibaba and AliExpress, I handled multiple live chats and email inquiries daily while ensuring excellent customer satisfaction. I also served as a Point of Contact (POC), where I supported and guided agents, handled escalated concerns, and managed phone calls for critical issues requiring immediate resolution.
As a Virtual Customer Service Assistant, I supported Shopify customers by managing tickets and email inquiries using Reamaze. My responsibilities included responding to customer concerns, resolving order and account issues, and ensuring timely and accurate communication for customer in Germany/Netherlands other countries
I am highly organized, detail-oriented, and comfortable working in fast-paced environments while handling multiple tasks efficiently. I take pride in delivering professional customer support and contributing positively to team performance.
