Consistent top-performing agent in call center, have artistic skills, critical thinker, adaptable in workplace, and a good communicator

Hi! I'm Clark, a former top-performing call center representative at Teletech who proudly serves Capital One. I am currently pursuing a degree in Business Administration, majoring in marketing. I can easily adapt to the tools needed for work and have a keen eye for details.

How do I go about my job in BPO?
1. Assisted customers with credit card inquiries and account management.
2. Handled billing issues, payments, and transaction disputes.
3. Educated customers on card benefits, features, and usage.
4. Provided support for lost, stolen, or compromised cards.
5. Ensured compliance with security protocols and identity verification.

Tools I can use
1. Word
2. Excel
3. Editing tools: Canva
4. Video Editing: Capcut, PowerDirector
5. Social Media: Facebook, Instagram, X, Tiktok
6. Messaging Tools: Messenger, What's app, -----------, etc.
7. AI Tools: ChatGpt