Highly motivated Customer Service Professional with 6 years of experience in the BPO industry — 5 years supporting a tech account through chat and 1 year as an email support specialist for a retail account. I am passionate about delivering exceptional customer experiences and consistently exceeding client and company performance standards. I am skilled in troubleshooting computers and mobile devices, and I am familiar with tools like Gorgias and Shopify. Known for my positive attitude, clear communication, and ability to stay calm under pressure, I am eager to contribute to a dynamic team and continue growing professionally. Typing speed: 40–50 WPM.
