Customer-centric professional with 4 years of experience across healthcare, SaaS, and financial services. Skilled in CRM platforms, ticketing systems, remote troubleshooting, insurance verification, payment processing, and account management. Adept at providing fast, reliable solutions while ensuring excellent customer experiences in dynamic, tech-driven environments. Experienced in managing IT support tickets, guiding customers through product setup, handling secure billing inquiries, and facilitating clear communication between end-users and technical teams. Demonstrated ability to maintain compliance with HIPAA and internal guidelines, resolve fraud-related issues, and support seamless operations in both IT and customer service functions.
Key Skills & Strengths:
• Customer Support (Voice, Chat, Email)
• Technical Troubleshooting (PC, network, software)
• IT Admin: Microsoft 365
• CRM & Ticketing: ConnectWise, Salesforce, Zendesk
• Productivity Tools: Microsoft Teams, Outlook, Excel
• Strong communication, critical thinking, and multitasking abilities
Certifications:
• Cisco Basic Networking
Why Work with Me?
I blend technical precision with excellent customer service, making sure both your team and your systems are supported every step of the way. Reliable, responsive, and always solutions focused.
Available for full-time, part-time, or freelance remote roles. Let’s connect and keep your business running smoothly.
Verified
