IT Account Administrator | Helpdesk Support Specialist
Experienced IT professional with a strong background in account administration, helpdesk support, and IT infrastructure management. Skilled in managing ticketing systems (Ninja One, Ivanti), configuring 3CX softphones, and administering Microsoft environments (Admin Center, Active Directory, Exchange, Teams). Adept at onboarding/offboarding employees, troubleshooting technical issues, and ensuring seamless IT operations for US and PH-based clients.
Key Skills & Expertise:
• IT Account & Access Management (Microsoft Admin, MFA, Active Directory)
• Helpdesk Support & Ticketing Systems (Ninja One, Ivanti)
• Employee Onboarding/Offboarding (Account Provisioning, Software Setup)
• 3CX Softphone & Call Queue Configuration
• Microsoft 365 Administration (Exchange, Teams, Azure Virtual Desktop)
• Remote Support & Troubleshooting (Quick Connect, Applied Epic Tool)
• Cloud Services & License Management (Adobe, Microsoft, Client-Specific Tools)
• Cross-Functional Collaboration & Escalation Handling
