With 10 years of experience in the BPO industry, I’ve honed my skills in operations support, client management, and customer service. I’m passionate about optimizing processes, ensuring top-notch service, and building strong relationships with clients. My experience has taught me how to manage workflows efficiently while keeping customers happy and satisfied. I thrive in fast-paced environments and always strive to deliver the best support possible.
Job History:
Sutherland Philippines
Associate - Trans Processing (Fleet) (Back Of ice)
2022 – 2025
? Managed and allocated job orders efficiently to optimize fleet operations.
? Coordinated collection and processing of driver documentation for onboarding.
? Monitored and scheduled truck servicing and maintenance to ensure operational efficiency.
? Compiled and analyzed driver performance metrics to support management decisions.
? Maintained effective communication with drivers and internal teams to streamline operations.
IQOR Philippines
Senior Agent (CSR/TSR)
2020 – 2022
? Provided high-quality customer service and technical support to clients.
? Assisted customers with troubleshooting technical issues, ensuring swift resolution.
? Managed service requests, escalations, and customer inquiries effectively.
? Maintained strong accuracy in data entry and documentation.
Concentrix
Sales Advisor II / Retention Tier II
2019 – 2020
? Assisted clients with retention strategies and provided exceptional customer support.
? Managed sales processes and upselling strategies to enhance client engagement.
? Resolved customer concerns efficiently to improve retention rates.
VXI
Account Associate / Technical Support
2015 – 2019
? Provided technical support to customers, diagnosing and resolving product-related issues.
? Maintained detailed records of customer interactions and basic troubleshooting steps.
? Assisted in training new hires in customer service protocols and product knowledge.
