I am a results-driven and customer-focused Virtual Assistant with a strong background in the BPO industry, specializing in customer service, technical support, talent acquisition, and escalation management. With several years of hands-on experience supporting industries like telecommunications, healthcare, and consumer electronics, I consistently deliver exceptional service and solutions to help businesses grow.
Work Experience Highlights:
Talent Acquisition Specialist at Dempsey Resource Management – managed end-to-end recruitment, strategic hiring, and candidate onboarding.
Escalation Specialist and Subject Matter Expert at Empower Pharmacy – resolved complex healthcare claims and billing issues while ensuring HIPAA compliance.
Customer Service Representative for major brands like Verizon and T-Mobile – provided outstanding phone, chat, and email support in billing, account management, and technical troubleshooting.
Key Skills and Expertise:
Customer Service & Technical Support
Recruitment & Talent Acquisition
Escalation and Issue Resolution
Administrative Support and Data Entry
Calendar, Email, and CRM Management
Attention to Detail | Problem-Solving | Multitasking
Microsoft Office, Google Workspace.
Why Work With Me?
I am highly organized, adaptable, and skilled at managing multiple priorities with a calm and professional approach. I thrive in fast-paced environments and am committed to delivering high-quality virtual assistance tailored to each client’s needs. Whether supporting day-to-day administrative tasks, handling customer interactions, or assisting with recruitment efforts, I am here to make your business run smoother and more efficiently.
If you're looking for a dedicated, proactive, and skilled Virtual Assistant, let's connect — I'm ready to help you achieve your goals!
