I am an experienced IT Service Desk Analyst with a strong background in troubleshooting, end-user support, and system administration. I’m skilled in tools like Windows OS, Active Directory, Office 365, and ServiceNow, and I hold an ITIL Foundation Training certification. I’m also experienced in remote desktop support and have a customer-focused approach to solving technical issues efficiently. I want to be known as a reliable and resourceful IT professional who delivers consistent, high-quality support and is always ready to learn and grow.
