A customer experience specialist with 11+ years in service and support roles, including 5+ years in eCommerce across the US, UK, EU, and AU markets. I bring 4+ years of experience in sales and retention, followed by 2+ years in SaaS product and technical support. Over the past 2+ years, I’ve also led remote teams, improved ticket resolution workflows, and helped build high-converting Shopify product pages. My background combines deep customer support expertise with operational insight and a focus on optimizing every stage of the customer journey.
