These are my skills based on my previous work experience.
Customer Service & Client Support
Skilled in assisting customers across various platforms (in-person, chat, and phone), resolving concerns, providing product guidance, and ensuring a positive customer experience.
Sales and Transaction Management
Experienced in handling cash transactions, logging sales data accurately, promoting product features, and assisting customers during sales processes both online and face-to-face.
Technical Troubleshooting
Proficient in troubleshooting devices manually and remotely, ensuring smooth operations for users and drivers, particularly with payment and card systems.
Communication and Training
Strong interpersonal skills demonstrated by instructing drivers on device use, encouraging customer engagement through social media, and offering payment solutions to delinquent accounts.
Collections and Payment Assistance
Knowledgeable in managing overdue accounts (60–90 days past due), offering flexible payment options, and maintaining professionalism during inbound and outbound calls.
Marketing and Social Media Management
Experienced in creating Facebook ads to promote online store products and services, helping boost brand visibility and customer engagement.
Adaptability and Multi-tasking
Successfully performed various additional client-requested tasks, demonstrating flexibility, attention to detail, and the ability to meet diverse business needs.
