Business Process Outsourcing Executive with 13 years of combined Training and Quality Experience, involving Transactional Quality, Process Improvement and Transformation. Quality Experience catered primarily on Tech Support, Content Moderation, Online Travel Booking, Utilities and Telco. Oversees Quality Management Systems and End to End Training delivery. Delivers Client value add via Process Optimization, Customer Journey mapping and Cost reduction. Kaizen Champion, COPC Trained and Certified Lean Six Sigma Green Belt.
