Hi there! I'm Noriel, your all-around E-commerce Virtual Assistant specializing in Dropshipping and Customer Support. With over 5 years of experience in e-commerce and customer service, l've helped various Shopify store owners streamline their daily operations - from order processing and product listing to handling disputes via PayPal and Klarna. l take pride in delivering exceptional customer experiences. I've handled email and chat support using Gorgias, responded to customer inquiries, processed returns/refunds, and resolved disputes — always with
professionalism and empathy. Whether you're running a growing dropshipping brand or a well-established e-commerce store, I can help you save time, keep your customers happy, and focus on scaling your business. Here's what I can help you with: Shopify order fulfillment and tracking Customer service via Gorgias, Zendesk, or email/chat Product research, listing, and updates Handling PayPal and Klarna disputes professionally Creating reports and monitoring performance Admin tasks, calendar/email management, and more!
Tools I Use:
Shopify Gorgias PayPal /
Klarna Hubstaff Trello / Slack / Notion
Google Workspace
Gorgias
E-Commerce
