With over 13 years of experience in customer service and quality assurance, I have honed my expertise in credit assessment, payment negotiation, and outbound communications at TTEC. As a Customer Service Representative, I focused on reducing revenue loss by proactively addressing unusual charges and resolving outstanding balances through strategic negotiations. My attention to detail and ability to handle confidential information supported operational effectiveness.
Previously, I contributed to quality assurance excellence at Teleperformance by monitoring client-specific criteria, escalating critical findings, and supporting calibration sessions to align performance standards. My commitment to delivering top-tier service has been recognized through multiple performance awards, reflecting a results-driven approach and dedication to customer satisfaction.
