Results-driven professional with over five years of experience in leadership, operations, and customer service across the fast-food and BPO sectors. Proven ability to lead teams, enhance workflows, and deliver exceptional customer experiences through empathy, clarity, and efficient problem-solving. Highly skilled in multichannel support, coaching, performance feedback, and conflict resolution.
Knowledgeable in using productivity and communication tools such as Slack, Asana, Trello, Google Chat, Salesforce, Outlook, and Microsoft Teams. Adept at handling high-volume tasks while maintaining accuracy, professionalism, and strong client satisfaction. Seeking roles in customer experience, leadership, or operations where I can contribute to team success and operational excellence.