Accomplished Operations Leader with over 12 years of BPO experience and a proven track record of leading high-performing customer service operations. Experienced in managing Team Leaders and frontline associates, optimizing business performance, and delivering consistent results across customer experience, productivity, quality, and employee engagement. Passionate about developing people, driving operational excellence, and implementing strategic initiatives that improve business outcomes. Recognized for building collaborative teams, coaching future leaders, and consistently exceeding operational goals in fast-paced, customer-focused environments.
