Bachelor of Science in Entrepreneurship graduate with over 6 years of diverse experience in customer service, team leadership, and operations management.
Started as a Customer Service Agent assisting clients with remittances and general inquiries, then progressed to Fulfillment Team Leader, where I trained new agents, conducted quality monitoring, and managed daily operations.
Most recently served as a Data Entry Associate and Team Leader in a healthcare account, ensuring SLA compliance, developing strategic task distribution plans, and monitoring team performance to meet daily targets.
Proven ability to lead teams, optimize workflows, and deliver high-quality service in fast-paced environments.
