Has almost 5 years of experience in the BPO sector, bringing a strong foundation in retail, sales, and customer service. Recognized for effectively managing a range of responsibilities, including inbound call handling, driving sales conversions, and enhancing customer satisfaction. Known for delivering empathetic and professional customer interactions while consistently achieving or surpassing performance metrics.
Established history as a Subject Matter Expert (SME) and Point of Contact (POC), providing valuable team support through coaching, training, and real-time issue resolution. Proficient in evaluating operational workflows, identifying improvement opportunities, and working collaboratively with management to implement impactful process enhancements.
Verified
