Experienced in supporting sales operations, administrative processes, and customer relations in a fast-paced virtual work environment. Handles tracking and organizing data for US-based sales teams, facilitates online onboarding of merchants for POS systems, leads weekly performance meetings, prepares detailed weekly and monthly executive reports, and manages inquiries using ticketing systems to convert leads and maintain client engagement.
Skilled in administrative and financial support tasks such as CRM maintenance, bookkeeping, payroll processing, applicant screening, invoice issuance, payment recording, and tracker management to ensure smooth business operations. Previously executed high-volume outbound calling and appointment setting across various industries, consistently meeting daily conversion targets.
Possesses foundational knowledge in invoicing using Wave, QuickBooks, and Shopify, experience in CRS-based email management for a bakery, and basic familiarity with HubSpot CRM. Known for adaptability, clear communication, organization, problem-solving, and the ability to quickly learn new tools and systems to improve workflow efficiency and team productivity.
