Hi, I'm Aljon — a dedicated and results-driven Team Leader with over 8 years of experience in the BPO industry, specializing in customer service, healthcare support, aesthetics operations, and content moderation.
I’ve successfully led both on-site and remote teams, driving improvements in performance, client satisfaction, and process efficiency. Most recently, I’ve managed teams supporting MedSpa and wellness brands — including Aesthetic Advisers and Concierge Agents — where I handled sales coaching, team supervision, and client-facing communication.
? Strong background in MedSpa front desk support, treatment assessments, and virtual concierge roles
? Experienced in handling sensitive healthcare workflows, including medical records retrieval and HIPAA-aligned practices
? Skilled in leadership, performance coaching, quality assurance, and team development
? Proficient in Microsoft Office, Salesforce (basic), email systems, and remote communication tools
If you're looking for a proactive and reliable team leader or front desk support specialist with real-world experience in MedSpa, healthcare, and customer operations — I'd love to contribute to your team.
Let’s connect and grow your business together!
